New reports are being created every day! 

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QMS is the program that CTS PRO uses to report on QFADS and QTADS information.


  CTS QMS

Reports

Customizable and Easy to Use Reports

 

Some of the Reports Available in CTS QMS

Scroll down for the graphs and charts!!

 

Operator Workforce Line Graph displays AOP and Required Positions in an 8-hr. period with 15-min. intervals at the system and TEAM levels.


%Occupancy Line Graph shows percent occupancy in an 8-hr. period with 15-min. intervals at the system or TEAM levels.


Average Speed of Answer Line Graph presents ANS in an 8-hr. period with 15-min. intervals for all queues.


Average Work Time Line Graph displays AWT in an 8-hr. period with 15-min. intervals at the system, TEAM, or queue levels.


Position Seizures Line Graph contains IPS, RPS, TPS and the sum of these seizures in an 8-hr. period with 15-min. intervals at the system, TEAM, and queue levels.


Work Volumes Line Graph shows CBWV, NCWV, IDLT and their sum in an 8-hr. period with 15-min. intervals at the system and TEAM levels.


QMS Quarterly Reports (T-5100 / T-5110) print QMS information in a 15-minute format. This report will look very similar to QMS data coming from the switch.


QMS Half-Hourly Reports (T-5200/T-5210) presents the 15-minute QFD/QTAD information in a half-hourly total format.


QMS Hourly Reports (T-5300/T-5310) compile the 15-minute QFAD/QTAD information into an hourly total format.


QMS Daily Reports (T-5400/T-5410) allow you to view QFAD/QTAD information in a daily total format.


QMS Team Summary Report (T-5420) will print 6-hour, 12-hour, 18-hour and 24-hour totals for QFAD/QTAD information as well as display quarterly system information.


QMS Force Management Schedule Summary (T-5430) displays required operator positions based on the Force Capacity Table.


Forecasts future operator staffing requirements using historical information

 

Additional CTS QMS Resources

Powerpoint

Reports

Literature

 

 

 

 

 

 

 

 

 

 

 


Some of the graphs and charts Available in CTS QMS

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Average Speed of Answer

This is a line graph containing ANS (average speed of answer) for all queues. The current 8-hour period is displayed with the volumes plotted at 15-minute intervals.

 

 

CBSi would be happy to customize a solution for you!

CBSi will customize reports based on your needs and current configuration.

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