Customizable and Easy to Use
Some of the Reports
Available in CTS QMS
Scroll down for the
graphs and charts!!
Operator Workforce Line
Graph displays AOP and Required Positions in an 8-hr. period with
15-min. intervals at the system and TEAM levels.
%Occupancy Line Graph shows percent occupancy in an 8-hr. period
with 15-min. intervals at the system or TEAM levels.
Average Speed of Answer Line Graph presents ANS in an 8-hr.
period with 15-min. intervals for all queues.
Average Work Time Line Graph displays AWT in an 8-hr. period with
15-min. intervals at the system, TEAM, or queue levels.
Position Seizures Line Graph contains IPS, RPS, TPS and the sum
of these seizures in an 8-hr. period with 15-min. intervals at the
system, TEAM, and queue levels.
Work Volumes Line Graph shows CBWV, NCWV, IDLT and their sum in
an 8-hr. period with 15-min. intervals at the system and TEAM levels.
QMS Quarterly Reports (T-5100 / T-5110) print QMS information in
a 15-minute format. This report will look very similar to QMS data
coming from the switch.
QMS Half-Hourly Reports (T-5200/T-5210) presents the 15-minute
QFD/QTAD information in a half-hourly total format.
QMS Hourly Reports (T-5300/T-5310) compile the 15-minute QFAD/QTAD
information into an hourly total format.
QMS Daily Reports (T-5400/T-5410) allow you to view QFAD/QTAD
information in a daily total format.
QMS Team Summary Report (T-5420) will print 6-hour, 12-hour,
18-hour and 24-hour totals for QFAD/QTAD information as well as display
quarterly system information.
QMS Force Management Schedule Summary (T-5430) displays required
operator positions based on the Force Capacity Table.
Forecasts future operator staffing requirements using historical