the following services
as part of
the annual maintenance agreement sold with all software and hardware
SUPPORT (over the
phone)- CBSi has an excellent technical support staff available
between 8:00am and 5:00pm Monday through Friday. They will be
happy to walk you through the steps necessary to uncover and fix any
problems associated with our software.
SUPPORT (VPN) - With
all software purchases, CBSi will ask for VPN access to the machines
containing our programs. This allows us to safely and securely
gain access to your software and resolve any issues without the
added cost of on-site visits.
SUPPORT - The CBSi
staff is always ready to provide support for our hardware products.
This can be done in numerous ways based on the situation including
over the phone, through a secure VPN connection, in our office
(machine is sent to us) or on-site depending on the circumstance.
E-mail CBSi Technical Support!
If your system is not
meeting your needs or not working properly, we will strive to fix it
to your satisfaction!